Shipping Policy

Thank you for shopping with Safadi Farm. We take great care in packaging every order to ensure it arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

United States Shipping

We currently ship throughout the United States using trusted shipping carriers. Delivery times vary based on your location and the shipping method selected at checkout.

Estimated delivery times are provided as a guide and are not guaranteed.

Shipping to Canada

We are pleased to offer shipping to customers in Canada.

Canadian orders are shipped via UPS Worldwide Expedited. Safadi Farm arranges shipping so that applicable import duties and brokerage charges are billed through our shipping service rather than collected from the customer whenever possible. Based on our experience to date, Canadian customers should not normally receive additional UPS customs charges upon delivery.

While we strive to provide a seamless shipping experience, customs authorities or shipping carriers may occasionally require additional processing outside of our control.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your shipment from dispatch through delivery.

Shipping Delays

Delivery times may occasionally be affected by weather, carrier delays, customs processing, holidays, or other circumstances beyond our control. We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Safadi Farm is not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete shipping information provided during checkout.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the shipping box
• Photos of the damaged product(s)

This information helps us work with the shipping carrier to resolve the issue as quickly as possible.

Lost Packages

If your tracking information shows your package as delivered but you cannot locate it, please first check with household members or neighbors and contact the shipping carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you in resolving the issue.

Questions

If you have any questions about shipping or your order, please contact us through our Contact page or by email. We are always happy to help.